Frequently Asked Questions
All orders are made in Vancouver, Canada. Please expect a processing time of 3-4 weeks per order (if your order falls during our Canadian Statutory Holidays please account for additional time)
Janet's Nails is Closed During Stat Holidays:
ɴᴇᴡ ʏᴇᴀʀ – ᴡᴇᴅɴᴇꜱᴅᴀʏ, ᴊᴀɴᴜᴀʀʏ 1, 2025
ɢᴏᴏᴅ ꜰʀɪᴅᴀʏ – ꜰʀɪᴅᴀʏ, ᴀᴘʀɪʟ 18, 2025
ᴇᴀꜱᴛᴇʀ ᴍᴏɴᴅᴀʏ – ᴍᴏɴᴅᴀʏ, ᴀᴘʀɪʟ 21, 2025
ᴠɪᴄᴛᴏʀɪᴀ ᴅᴀʏ – ᴍᴏɴᴅᴀʏ, ᴍᴀʏ 19, 2025
ᴄᴀɴᴀᴅᴀ ᴅᴀʏ – ᴛᴜᴇꜱᴅᴀʏ, ᴊᴜʟʏ 1, 2025
ᴄɪᴠɪᴄ ʜᴏʟɪᴅᴀʏ – ᴍᴏɴᴅᴀʏ, ᴀᴜɢᴜꜱᴛ 4, 2025
ʟᴀʙᴏᴜʀ ᴅᴀʏ – ᴍᴏɴᴅᴀʏ, ꜱᴇᴘᴛᴇᴍʙᴇʀ 1, 2025
ɴᴀᴛɪᴏɴᴀʟ ᴅᴀʏ ꜰᴏʀ ᴛʀᴜᴛʜ ᴀɴᴅ ʀᴇᴄᴏɴᴄɪʟɪᴀᴛɪᴏɴ – ᴛᴜᴇꜱᴅᴀʏ, ꜱᴇᴘᴛᴇᴍʙᴇʀ 30, 2025
ᴛʜᴀɴᴋꜱɢɪᴠɪɴɢ ᴅᴀʏ – ᴍᴏɴᴅᴀʏ, ᴏᴄᴛᴏʙᴇʀ 13, 2025
ʀᴇᴍᴇᴍʙʀᴀɴᴄᴇ ᴅᴀʏ – ᴛᴜᴇꜱᴅᴀʏ, ɴᴏᴠᴇᴍʙᴇʀ 11, 2025
ᴄʜʀɪꜱᴛᴍᴀꜱ ᴅᴀʏ – ᴛʜᴜʀꜱᴅᴀʏ, ᴅᴇᴄᴇᴍʙᴇʀ 25, 2025
ʙᴏxɪɴɢ ᴅᴀʏ – ꜰʀɪᴅᴀʏ, ᴅᴇᴄᴇᴍʙᴇʀ 26, 2025
Rush 5-Day Processing Fee:
You may choose to purchase additional Rush 5-Day Processing when selecting your shipping option should you require an order to be rushed. But please note if you have multiple orders per set, you only need to pay one Rush fee, but please account for extra time of additional 5 business days if your order has more than 1 made-to-order product.
For orders of pre-made sets, processing time is still 5 business days.
Shipping Time Varies:
Local Vancouver orders: 3-7 business days. (Free Local Pickup)
BC & Other Provinces orders: approx 4-9 business days
USA orders: approx 4-9 business days (*Due to the current tariff situation imposed by the US government, there is delay in customs)
Australia, and other International countries orders: approx 12-22 business days
*Please note depending on how many orders I am working on, completion time may take longer. I will notify you if there are any delays. Thank you for your understanding.
Janet's Nails is not responsible for any customs fees nor tariffs imposed by your country's customs.
If your package needs payment in order to be released by customs, they are your responsibliity to be paid. Thank you for your understanding.
No refunds nor exchanges are possible after purchase. That includes your package being lost in transit. Once your order has been dropped off to our designated shipping partner facility, with proof it has been confirmed scanned in by them, including a shipping update that has a tracking number, it is out of our hands if it is lost along the way to your destination.
Please keep track of your package, and if it seems that there has been no shipping updates for a few days please contact your local mail carrier directly to submit a lost package request/ticket.
No, all sales are final, please double check your measurements and follow my measuring instructions exactly as mentioned. For measuring, it is the widest part of your nail beds, and only use tape and place the tape on a ruler to measure. If you're unsure if you measured correctly, please contact janetsnailstudio@gmail.com or DM instagram: janetznails
Janet's Nails does not provide refunds nor exchanges.
We ship globally to most destinations around the world. All shipping includes a tracking number.
If you've added a product to cart and attempted to add your shipping address but no shipping option is available, please send an inquiry through the Contact tab.
Shipping Time (not incl processing time) Varies:
Free Local Pickup available in Vancouver, BC
Vancouver, BC & Other Provinces: 3-8 business days
United States: 4-9 business days
Australia, Asia, UK, Europe, + other International Countries: 12-22 business days
In your prep kit, you are provided with two options of application; sticky tabs or nail glue.
1. Sticky tabs will provide an ease of application and removal but will be
easier to come off. Tabs are recommended if you are using them for a special occasion, or a short duration of time of approximately 3 days - 1 week. This method provides higher reusability of approximately 4-5 times or more if you are gentle with removing them.
2. Nail glue, while a more durable option that can last 1-2 weeks of retention, will require more care in removing them from your nails, which would involve a soak off in warm water and oil. If you try to soak them off with acetone, it
will melt the product and the tips so do not soak off with acetone.
If the curvature of the press on nail does not fit your nail bed, you may try applying tabs on the nails and dabbling the border of each tab with nail glue. This method should allow a better fit, and will be less difficult to remove as opposed to only using nail glue.
The quality of press ons from Janetsnails.com are reusable, durable and made of high quality Apres Gel-X soft gel tips, and while they do not replace the longer retention of getting gel nails done, they are a great alternative if
you do not have time for a gel service.
The ease of use makes it great for special occasions, vacations, and a perfect gift to your friends and family.
Please make sure you enter your shipping address correctly.
Once it has been shipped out with our shipping partner, we are unable to assist with locating your order as it is out of our control if your local postal service has lost your order.
All packages 'With Tracking' we will attempt to get in touch with the postal service if the package has not been marked delivered after a reasonable amount of shipping time. Your tracking number will be sent to you once the order has been marked fulfilled.
Please note that there are no refunds, and no store credit if your shipping address was entered incorrectly.
Yes, please select Expedited 5-Day Processing With Tracking at checkout, this does not include shipping time. Normal processing time is 10-15 business days. If your order has more than one set, please account for additional time but I will make sure your order is prioritized. However, for shipping time there is no guarantee on exactly how many days it will arrive to you. For United States orders, as customs has been delaying packages longer than usual from Canada, please expect additional time for it to arrive.
Please DM my instagram @janetznails for inquiries or email janetsnailstudio@gmail.com