Frequently Asked Questions
All orders are made in Vancouver, Canada. Orders from categories Shop / Mystery Set / Set Designs, please expect a processing time between 7-10 days (not including Stat Holidays) per set, not including shipping time. You may choose to purchase Expedited 2-Day Processing should you require an order to be rushed, please note it is 2 Days per set so you only need to pay for one Expedited fee, but if you have more than 1 custom set, it would take up to 4 days before shipping out.
For orders of pre-made sets only, processing time is 1 business day.
Shipping Time Varies:
Local Vancouver orders: 2-4 business days. (Free Local Pickup)
BC & Other Provinces orders: approx 5 business days
USA orders: approx 10 business days
Australia, and other International countries orders: approx 12-16 business days
*Please note depending on how many orders I am working on, completion time may take longer. I will notify you if there are any delays. Thank you for your understanding.
No, all sales are final, no refunds and no exchanges.
If you've added a product to cart and attempted to add your shipping address but no shipping option is available, please send an inquiry through the Contact tab. Thank you.
In your prep kit, you are provided with two options of application; sticky tabs or nail glue.
1. Sticky tabs will provide an ease of application and removal but will be
easier to come off. Tabs are recommended if you are using them for a special occasion, or a short duration of time of approximately 3 days - 1 week. This method provides higher reusability of approximately 4-5 times or more if you are gentle with removing them.
2. Nail glue, while a more durable option that can last 1-2 weeks of retention, will require more care in removing them from your nails, which would involve a soak off in warm water and oil. If you try to soak them off with acetone, it
will melt the product and the tips so do not soak off with acetone.
If the curvature of the press on nail does not fit your nail bed, you may try applying tabs on the nails and dabbling the border of each tab with nail glue. This method should allow a better fit, and will be less difficult to remove as opposed to only using nail glue.
The quality of press ons from Janetsnails.com are reusable, durable and made of high quality Apres Gel-X soft gel tips, and while they do not replace the longer retention of getting gel nails done, they are a great alternative if
you do not have time for a gel service.
The ease of use makes it great for special occasions, vacations, and a perfect gift to your friends and family.
Please make sure you enter your shipping address correctly.
Once it has been shipped out with Canada Post, we are unable to assist with locating your order as it is out of our control if the postal service has lost your order.
All packages 'With Tracking' we will attempt to get in touch with the postal service if the package has not been marked delivered after a reasonable amount of shipping time. Your tracking number will be sent to you once the order has been marked fulfilled.
Please note that there are no refunds, and no store credit if your shipping address was entered incorrectly.
Yes, please select Expedited 2-Day Processing With Tracking at checkout, please note that 2-Day Processing is per set, for example if you ordered 2 sets and you chose expedited shipping, it will take up to 4 days to process your order before it gets shipped out.
Please send an inquiry through Contact and provide your e-gift card
voucher, the remaining amount of your purchase must be paid by
e-transfer or Paypal only.